Refund policy
Returns and refunds
Our return policy
Reaching All Time Highs, LLC (RATH) accepts return requests within 30 days of the purchase date. Items must be unworn and unwashed. Sale items are final sale.
Start a return
Email reachingalltimehighs@gmail.com with your order number and the items you want to return. Please contact us before sending anything back. After approval, we will provide the return address and shipping instructions. RATH covers shipping for approved returns. Our public mailing address is not the return address.
Exchanges
We offer size exchanges and exchanges for defective items. Email us with your order number and the size or issue involved. Size exchanges depend on availability. We will confirm the next steps when reviewing your request.
Damaged, defective, or incorrect items
Email us with your order number, a description of the problem, and relevant photos. Once the return is approved, follow the return instructions we provide. After receiving the returned item, we will arrange a replacement or refund. These remedies are not limited by our change-of-mind return conditions where applicable law provides additional rights.
Refunds
After receiving and inspecting an approved return, we will process your refund within 10 days to your original payment method. Your bank or payment provider may need additional time to post it. Original shipping charges are not refundable unless applicable law requires otherwise. If your refund has not arrived after the processing period, contact us.
Cancellations
Orders can only be canceled before shipment. Email us as soon as possible with your order number. Once an order ships, it cannot be canceled through our pre-shipment cancellation process; our return policy and any applicable statutory withdrawal rights still apply.
Shipping policy
Shipping destinations
RATH offers worldwide shipping, subject to destination availability at checkout.
Processing and delivery
Orders are processed within 5 business days before shipment. Business days exclude weekends and public holidays.
For US orders, estimated delivery is 5–7 business days after shipment. Processing time is additional to transit time. Delivery estimates are not guaranteed arrival dates.
International delivery times vary by destination, carrier, and customs processing. Contact us before ordering if you need a destination-specific estimate.
If we cannot ship within the promised processing period, we will contact you about the delay and provide cancellation or refund options as required by applicable law.
Shipping charges
Shipping charges are calculated at checkout. Free shipping is available on orders over US$150 shipped within the United States.
Tracking
Tracking information is provided after shipment. Allow the carrier time to update tracking after accepting the package.
International duties and taxes
Customers are responsible for applicable import duties, taxes, and customs charges. These charges are determined by the destination country. Check the checkout summary and your local customs requirements for details.
Lost or damaged packages
Email reachingalltimehighs@gmail.com with your order number, tracking information, and relevant photos, if available. We will review the issue and work with you on the next steps. This process does not limit rights or remedies available under applicable law.
Incorrect shipping addresses
Check your shipping address carefully before placing an order. To request a correction, email us before shipment. Once the package has shipped, we cannot change its address through our order system. Contact us if you need help with a shipment already in transit.