Privacy policy

Privacy policy

Who we are

Reaching All Time Highs, LLC, also known as RATH, operates https://rath.store. This policy describes how we collect, use, and disclose personal information when you browse, purchase from, or contact our store.

For privacy questions or requests, email reachingalltimehighs@gmail.com. Our public mailing address is 13809 Kelly Dr, Bellevue, NE 68123-2757, United States. Our business is based in Illinois, United States.

Information we collect

When you place or attempt to place an order, we collect information such as your name, billing and shipping addresses, email address, phone number when provided, order details, and payment-related information handled through our checkout and payment providers. When you contact us, we receive the information you include in your message.

Our store and the services used on it also collect device and usage information through cookies, pixels, and similar technologies. This may include IP address, browser and device information, pages viewed, interactions with the store, referring sources, and purchase events.

How we use information

We use personal information to process payments, fulfill and deliver orders, manage returns and refunds, provide support, communicate about orders, detect fraud, maintain and improve the store, understand store activity, measure advertising, and send marketing communications consistent with your choices and applicable law. We also use information to meet legal obligations and resolve disputes.

Services and sharing

We share information with service providers and partners as needed for these purposes:

- **Shopify:** hosts our store and supports checkout, store operations, and analytics. See https://www.shopify.com/legal/privacy.
- **Klaviyo:** supports our email marketing and related engagement measurement. See https://www.klaviyo.com/legal/privacy.
- **Meta:** the Meta Pixel collects or receives information about store interactions to support advertising measurement and targeting. See https://www.facebook.com/privacy/policy/.
- **Payment, shipping, and operational providers:** receive information needed to process transactions, deliver orders, and support our operations.

We may also disclose information when required by law or as necessary to protect lawful rights and investigate fraud. Advertising-related disclosures may qualify as a sale, sharing, or targeted advertising under some privacy laws.

Cookies, advertising, and marketing choices

You can manage cookies through your browser settings. Blocking cookies may affect store functionality. Where cookie or privacy controls are presented on our store, you can use them to manage the choices they offer. You can also contact us to request an opt-out of advertising-related data sharing, subject to applicable law.

You can unsubscribe from marketing emails through the unsubscribe link in those messages. Unsubscribing does not stop necessary order or service communications. You can manage Meta advertising preferences through your Meta account settings. We do not currently offer SMS marketing.

Retention and security

We retain personal information for as long as reasonably needed for the purposes described here, including order administration, legal and accounting obligations, and dispute resolution. Retention depends on the information and applicable requirements. No method of internet transmission or electronic storage is completely secure.

International processing

Our business operates in the United States, and our providers may process information in other countries. Where applicable law requires safeguards for international transfers, those requirements apply to the processing of your information.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information; withdraw consent; object to or restrict processing; or opt out of certain advertising-related uses and disclosures. These rights are subject to applicable exceptions. To make a request, email reachingalltimehighs@gmail.com. We may need to verify your identity and any representative's authority. We will not discriminate against you for exercising applicable privacy rights. Where applicable, you may appeal a decision by replying to our response or complain to your local data protection authority.

For individuals covered by UK or EEA data protection law, processing may be based on fulfilling our contract with you, complying with legal obligations, legitimate interests such as operating and protecting our business, or your consent where required. You can withdraw consent without affecting the lawfulness of prior processing.

Children

Our store is intended for a general audience and is not specifically directed at children. If you believe a child has provided us with personal information that should be removed, contact us.

Updates

We may update this policy to reflect changes in our practices or legal requirements. We will post the updated policy here and provide any additional notice required by law.